Subscription Agreement

Effective Date: 05 June 2025

‍

1. Subscription Services

‍
Samudra Oceans Limited offers various subscription plans for access to Kelp-It services. By subscribing, you agree to these terms.

‍

2. Subscription Plans

‍
Available Plans

• Otter, Turtle, Whale
• Features and pricing are subject to change with notice

Plan Selection

• Choose the plan that best fits your needs
• You can upgrade or downgrade at any time
• Changes take effect at the next billing cycle

3. Billing and Payment

‍
Payment Terms

• Subscriptions are billed in advance
• Payment is due on the billing date
• Accepted payment methods: Stripe

Billing Cycles

• Monthly subscriptions: Billed every 30 days
• Annual subscriptions: Billed every 365 days
• Pro-rated charges apply for mid-cycle changes

Failed Payments

• Service may be suspended for non-payment
• Account may be terminated after 30 days
• You remain responsible for outstanding charges

4. Free Trials

‍
Trial Terms

• Free trials are available for new subscribers
• No payment required during trial period
• Automatic conversion to paid subscription unless cancelled

‍

Trial Limitations

• One free trial per customer
• Full access to trial plan features
• Standard terms apply after trial ends

‍

5. Cancellation and Refunds

‍
Cancellation Policy

• Cancel anytime through your account settings
• Cancellation takes effect at the end of current billing period
• Access continues until the end of paid period

‍

Refund Policy

• No refunds for partial months or unused portions
• Refunds may be provided at our discretion
• Processing fees are non-refundable

‍

6. Service Modifications

‍
We reserve the right to:

• Modify or discontinue services with notice
• Change subscription plans and pricing
• Update features and functionality

‍

7. Data and Usage

‍
Data Limits

• Overage charges may apply
• Fair use policies are in effect

‍

Data Backup

• You are responsible for backing up your data
• We provide reasonable data protection
• No guarantee against data loss

‍

8. Suspension and Termination

‍
Service Suspension

We may suspend service for:

• Non-payment of fees
• Violation of terms
• Excessive usage beyond fair limits

Account Termination

• Either party may terminate with notice
• Your data may be deleted after termination
• Download your data before cancellation

9. Support

‍
Included Support

• Email support during business hours
• Online documentation and resources
• Response time varies by plan level

Premium Support

• Priority support available for higher-tier plans
• Phone support for enterprise customers
• Dedicated account management available

10. Service Level Agreement

‍
Uptime Commitment

• We strive for 99.9% uptime
• Scheduled maintenance excluded
• Service credits may apply for extended outages

Performance Standards

• Reasonable response times
• Regular system monitoring
• Proactive maintenance and updates

11. Legal Compliance

‍
This Subscription Agreement is governed by our Terms of Use and Privacy Policy. All parties must comply with applicable laws and regulations.

‍

12. Contact Information

‍
For subscription-related inquiries:

• Email: orders@samudraoceans.com

‍